Sheraton Fisherman’s Wharf

OK, now I’m tore up. I just tried to book a room on line at
the Sheraton Fisherman’s Wharf for an upcoming conference. The website allowed
me to proceed through multiple pages in setting up my registration. After
several minutes, I finally submitted the form and was greeted with the friendly
message, “Sorry our system is down right now and we are unable to process your
request.” Then the page directed me to call the toll-free registration line to
place the registration over the phone. So I dialed the number…

A pleasant, but English-language challenged young lady
answered and did her best to understand my request. Of course there was no
“back” button on the web site so I couldn’t just go back through and read out
my reservation information to her…I had to start over from scratch. She
wondered if my request for Sheraton Fisherman’s Wharf was in Orlando? When we got to my requested date, I
had to repeat myself three times before she got my arrival and departure dates
correct. But wait…there’s more.

She quoted me a rate of $215 per night. Now, I had just seen
that my online rate was going to be $179 per night. I asked if I could have the
online rate because the online system was down. She said no she could not give
me that rate because I had called for the reservation. I reiterated that my
INTENTION was to book online and it was THEIR system that prohibited me from
doing that. She said sorry and that I could either book with her now for $215
or wait until the online system was back up and take the chance that their
would still be rooms available. Nice, real nice. Bad for you Sheraton. Very bad
for you.

The nice girl on the phone had absolutely no authority (or
inclination) to help me get a room at the Sheraton. Now, I will go online to
Hotwire and book another room close to the Sheraton at half the price.