What can you learn from Johnny the bagger?
May 28, 2009 1 Comment on What can you learn from Johnny the bagger?Great customer service comes from the heart. I think throughout my interactions with all sorts of services industries I've come
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Customer Service
50 Questions
May 12, 2009 No Comments on 50 QuestionsI was in Indianapolis last week for the Evangelical Press Association conference. I had made plans to get some dinner
Is service just something you do, or is it actually who you are?
May 4, 2009 1 Comment on Is service just something you do, or is it actually who you are?I'm moving some things around in my office and I've got stuff in boxes in every corner. I glanced over
Are you swimming naked?
May 1, 2009 No Comments on Are you swimming naked?A great quote attributed to Warren Buffet is "It's only when the tide goes out that you learn who's been
Look before you leap
April 24, 2009 No Comments on Look before you leapThis has always been sound advice. Whether you were getting ready to jump off a cliff into the water or
We serve. Or else!
April 22, 2009 No Comments on We serve. Or else!I just finished reading "The King of Madison Avenue." The biography of David Ogilvy…the famous ad man. (Thanks John!) Ogilvy
Make summer staff training count
April 15, 2009 1 Comment on Make summer staff training countSummer staff training is right around the corner. When I was a camp director, I always felt like training was
Are you moving higher, or lower?
April 6, 2009 No Comments on Are you moving higher, or lower?I'm in New Hampshire this week at Brookwoods for the NY/NE Sectional Fireside. Just about 100 camp leaders from all
When in doubt…go to your customers
April 1, 2009 2 Comments on When in doubt…go to your customersI just finished reading the latest "Street Smarts" column in the April, 2009 issue of Inc. magazine. (I tried to
Community relations…how important are they?
March 31, 2009 1 Comment on Community relations…how important are they?How important is it that you have a good relationship with the community? Pretty darned important. From the looks of
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