You can find it online
January 25, 2010 1 Comment on You can find it onlineI was at Target earlier looking for a specific kind of lampshade. After looking and not finding the one I
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Category Archives Customer Service
Customer Service
Get a bigger creative team
January 13, 2010 1 Comment on Get a bigger creative teamI happen to follow the local CBS affiliate (KKTV) on Twitter. I was intrigued by this tweet that came across
Is McDonald’s a “third place?”
January 8, 2010 4 Comments on Is McDonald’s a “third place?”The Wall Street Journal reported last week that McDonald's will soon offer free wireless Internet at all of their US
The way it’s supposed to work
September 8, 2009 No Comments on The way it’s supposed to workLast weekend, Lainey (my wife) and I were up in Breckenridge, CO celebrating our wedding anniversary (our 28th thank you
Give the services customers really want
August 21, 2009 No Comments on Give the services customers really wantToday's Daily Stat from Harvard Business Publishing says that 65% of U.S. consumers surveyed about customer service said that they
Lose your grip and hold on to customers
August 19, 2009 1 Comment on Lose your grip and hold on to customersIt's a fact in today's culture that the tighter you try to hold on and control your customer's experience, the
10 things you should do right now to protect your bottom line – Part 2
August 7, 2009 2 Comments on 10 things you should do right now to protect your bottom line – Part 2Yesterday I started a post with the first five things you should do to protect your bottom line. Here are
Conversation. The new advertising
July 15, 2009 No Comments on Conversation. The new advertisingIf your complete camp/conference marketing effort consists of brochures, website, church visits and neighborhood desserts you are missing a very
And now for something completely different
June 2, 2009 2 Comments on And now for something completely differentWhat you're looking at is the new Epic digital camera from RED. It was developed by the same folks that
Tighten your tribe by giving them more “handles”
June 1, 2009 No Comments on Tighten your tribe by giving them more “handles”I was in Starbucks earlier and noticed (not for the first time) their rack of handouts…right by where you find
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