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Today's Daily Stat from Harvard Business Publishing says that 65% of U.S. consumers surveyed about customer service said that they
It's a fact in today's culture that the tighter you try to hold on and control your customer's experience, the
You've probably heard the legend of Michelangelo and his famous "David" statue. He said he didn't create anything, he just
My dad would've turned 74 years old today, but Don Staires died on November 1, 1999. I woke up this
The Harvard Business Review is reporting today in their "daily stat" that women control almost $12 trillion in consumer spending.
Back in February, Greg Fields and I sat down in my office to talk about what HIGH-DEF means to us
Yesterday I started a post with the first five things you should do to protect your bottom line. Here are
I've borrowed these from the American Hotel and Lodging Association, but I think they apply pretty well to the camp
It's taken a while, but I think many in the camp and conference world finally have a Web site that
A blog post today by Wayne Hastings reminded me of an example from an old friend. When I lived in
Storytelling is a tradition that holds us together. When we tell stories to our kids, those stories become like glue that cements us together. Telling stories reminds us of our past and reinforces our values, the things we hold as precious and true.
A Long Ride Home is exactly that kind of story. The book is about Billy Christian, who was abandoned by his parents and raised by his grandpa on the farm. He longs to escape life on the farm and become a cowboy like his uncle, whom he’s never met. A Long Ride Home follows Billy on his Destiny journey and is filled with intriguing characters and valuable life lessons, without being preachy or religious.
Reading this book together is destined to become a valued family tradition. Order today!
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